Jurnal Wira Ekonomi Mikroskil
Vol 12, No 2 (2022): Volume 12 Nomor 2 Edisi Oktober 2022

Pengaruh Kualitas Layanan, Brand Image, dan Harga Terhadap Minat Beli Jasa GO-JEK pada Saat COVID-19 di Medan

Selly Juliani (Universitas Mikroskil)
Hanny Siagian (Universitas Mikroskil)
Pioner Pelawi (Universitas Mikroskil)



Article Info

Publish Date
27 Oct 2022

Abstract

The purpose of this study was to determine and analyze the effect of service quality, brand image, and price on interest in buying GO-JEK services during COVID-19 in Medan. The type of this research used in this study was quantitative research with descriptive approach. The population in this study was the community in Medan amounted 98 respondents. The sampling technique was using a saturated sample and the number of samples in this study amounted 98 respondents. The method of data analysis used multiple linear regression analysis. The results showed that service quality and price variables have a positive and significant effect on interest in buying GO-JEK services during COVID-19 in Medan, while brand image variable has no effect on interest in buying GO-JEK services during COVID-19 in Medan. However, simultaneously variables, service quality, brand image, and price have a significant effect on interest in buying GO-JEK services during COVID-19 in Medan. The result of the coefficient of determination is 80,2%, this shows that the variables consisting of service quality, brand image, and price affect the interest in buying variables. While the remaining 19,8% is explained by other variables not explained in this study.

Copyrights © 2022






Journal Info

Abbrev

jwem

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Wira Ekonomi Mikroskil (JWEM) merupakan salah satu publikasi ilmiah yang diterbitkan oleh Lembaga Penelitian & Pengabdian kepada Masyarakat (LPPM) Universitas Mikroskil Medan, diharapkan dapat menjadi media dalam menuangkan ide dan pemikiran dalam bidang Ekonomi, Manajemen, Akuntansi, dan ...