JURNAL AKUNTANSI DAN BISNIS : Jurnal Program Studi Akuntansi
Vol. 6 No. 1 (2020): Mei 2020

PENGARUH KUALITAS E-GOVERNMENT TERHADAP KEPUASAN PENGGUNA E-FILING: STUDI KASUS WAJIB PAJAK DI SURAKARTA

Gunawan Setyo Utomo (Universitas Islam Batik Surakarta)
Kartika Hendra Titisari (Universitas Islam Batik Surakarta)
Anita Wijayanti (Universitas Islam Batik Surakarta)



Article Info

Publish Date
27 May 2020

Abstract

This study aims to determine the effect of system quality, information quality, and service quality on E-filing user satisfaction in Surakarta. The population and sample in this study are individual taxpayers registered at the Pratama Surakarta Tax Office in 2019. The data collection technique of this study uses incidental sampling techniques, and the determination of the number of samples using Slovin formula with a sample of 100 respondents. The data used in this study is a questionnaire using a Likert scale. The data analysis technique used in this study is multiple linear regressions. The results showed the analysis there is a positive influence on system quality and service quality on E-filing user satisfaction. While the quality of the information does not affected E-filing user satisfaction.

Copyrights © 2020






Journal Info

Abbrev

jurnalakundanbisnis

Publisher

Subject

Economics, Econometrics & Finance

Description

JURNAL AKUNTANSI DAN BISNIS: Journal Accounting Study Program is a Journal for aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. Jurnal Akuntansi dan Bisnis editor ...