Jurnal Ilmu Manajemen Mulawarman (JIMM)
Vol 5, No 1 (2020): April

PENGARUH EXPERIENTAL MARKETING TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING

Muhammad Fahruzi (Fakultas Ekonomi dan Bisnis Universitas Mulawarman)
Saida Zainurossalamia (Unknown)
Sri Wahyuni (Unknown)



Article Info

Publish Date
01 May 2020

Abstract

Muhammad Fahruzi, 2019 Effect of Experiental Marketing on Consumer Loyalty with Consumer Satisfaction as an Intervening Variable (Study in Midtown Hotel Samarinda), guided by Advisor I, Mrs. Dr. Saida Zainnurossalamia, S.E., M.Si and Ms. Dr. Hj. Sri Wahyuni, S.E., M.Si as Advisor II.          This study analyzed using a sample of 110 respondents or hotel guests who were visiting and staying at the hotel more than twice, using the purposive sampling method. The purpose of this study was to find out how the direct and indirect effects of the Experiential Marketing indicators consisting of sense, feel, think, act, relate to Consumer Loyalty were intervened by Consumer Satisfaction in Midtown Samarinda hotels. The data analysis technique used was the path analysis method ( path analysis).          The results of the study show that Marketing Experiences have a positive and insignificant effect on Consumer Loyalty, in Intervening by Consumer Satisfaction significant positive effect on Consumer Loyalty.

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Journal Info

Abbrev

JIMM

Publisher

Subject

Economics, Econometrics & Finance

Description

Publikasi artikel hasil penelitian bidang Ilmu Manajemen Terbit 4 kali dalam 1 tahun Diterbitkan oleh Fakultas Ekonomi dan Bisnis ...