Jurnal Akuntansi & Auditing Indonesia
Vol 26, No 2 (2022)

Assessing factors influencing people's intention to continuously use e-government systems

Arief Rahman (Department of Accounting, Universitas Islam Indonesia, Yogyakarta, Indonesia)
Panji Randilla Apriama Pangendra (Department of Accounting, Universitas Islam Indonesia, Yogyakarta, Indonesia)



Article Info

Publish Date
29 Dec 2022

Abstract

This research aims to examine key factors influencing the intention to continuously use e-government systems. An online questionnaire was distributed to 251 users of e-government systems (Jogja Smart Service), and 231 respondents met the criteria. Researchers use PLS-SEM approach to examine the responses. The study found that system quality, service quality, information quality, and trust significantly positively affected user satisfaction. In comparison, self-efficacy has a positive but not significant effect on user satisfaction. Furthermore, user satisfaction significantly positively affects the intention to continue use. The continuous use of an e-Government service is proof of the success of a service. Hence, this paper identifies substantial factors for the continued use of e-government applications. This research modified previous research models by adding the factor of Trust, which is believed to be substantial for the continuous use of e-government systems.

Copyrights © 2022






Journal Info

Abbrev

JAAI

Publisher

Subject

Economics, Econometrics & Finance

Description

JURNAL AKUNTANSI & AUDITING INDONESIA (JAAI) is published by Accounting Department, Faculty of Economics, Islamic University of Indonesia and Supported by IAI-KAPd (Ikatan Akuntan Indonesia - Kompartemen Akuntan Pendidik). Published twice a year on June and December, JAAI is a media of communication ...