Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)
Vol 6 No 6 (2022): Desember 2022

Measuring the effect of Users' Privacy Concerns on the Use of Jakarta Smart City Mobile Application (JAKI)

Arif Wahyudi (Universitas Indonesia)
Mirza Triyuna Putra (Universitas Indonesia)
Dana Indra Sensuse (Universitas Indonesia)
Sofian Lusa (Universitas Indonesia)
Prasetyo Adi (Universitas Indonesia)
Assaf Arief (Universitas Indonesia)



Article Info

Publish Date
29 Dec 2022

Abstract

Jakarta Kini (JAKI) is a super-app developed by Jakarta Smart City that offers a one-stop service to help citizens connect and communicate with the Government. It is undeniable that the use of mobile applications can indeed facilitate people's activities, but on the other hand, it also poses risks and raises concerns in terms of privacy. The purpose of this study is to assess the impact of users' privacy concerns on their tendency to use the JAKI mobile application. To measure the privacy concern, we conduct an online survey of the users of JAKI. The hypothesis and research model were formulated to assess the users' privacy concerns based on the Mobile Users' Information Privacy Concerns (MUIPC) theory, with additional factors, namely prior privacy experience and awareness, as the antecedents. As a result, we found that MUIPC had a significant effect on negatively influencing the intention to use the JAKI application. Our study contributes as a starting point in exploring privacy research in the context of a smart city in Indonesia. Additionally, this study proved that the IPC scales that were originally designed for English-based countries could also be adapted to Bahasa Indonesia and utilized in the Indonesian context.

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Journal Info

Abbrev

RESTI

Publisher

Subject

Computer Science & IT Engineering

Description

Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) dimaksudkan sebagai media kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai penelitian Rekayasa Sistem, Teknik Informatika/Teknologi Informasi, Manajemen Informatika dan Sistem Informasi. Sebagai bagian dari semangat ...