Jurnal EduHealth
Vol. 13 No. 02 (2022): Jurnal eduHealth, Periode Oktober - December, 2022

Satisfaction Relationship Of Outpatient Clinic Towards The Pharmacy Installation's Services With Interest To Re-Purchace Prescription Drugs In Pharmacy Installation Of General Hospital Dr. Soedirman Kebumen

Anwar Sodik (Muhammadiyah Gombong University)
Eka Wuri Handayani (Muhammadiyah Gombong University)
Endang Darmawan (Ahmad Dahlan University)
Muji Pramono (General Hospital dr. Soedirman Kebumen)



Article Info

Publish Date
27 Dec 2022

Abstract

Competition in the hospital business makes patient satisfaction the priority. Customer satisfaction. Therefore, the hospital needs to assess what factors will affect patient satisfaction and whether patient satisfaction is met to maintain the patient. This study is descriptive and analytical with a quantitative approach, this study design was a cross-sectional survey. Data was collected through questionnaires to 370 respondents in the pharmacy installation of General Hospital dr. Soedirman Kebumen. Data analysis was performed by bivariate analysis using chi-square with SPSS 15.0 programs. Based on the five dimensions of service satisfaction, the smaller the P value, the more influential it is in increasing or decreasing the interest in re-purchase drug prescriptions at Dr. Soedirman Hospital, Kebumen. From this study, the smallest P value is the tangible dimension, namely 0.001, followed by the reliability dimension of 0.009. This shows that the most important role in increasing interest in re-purchase prescription drugs are the facilities and infrastructure, as well as the waiting time for pharmaceutical services

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Journal Info

Abbrev

healt

Publisher

Subject

Health Professions Public Health Veterinary

Description

The EduHealt journal contains articles based on research results or equivalent in the health field. The research includes research related to the community environment as well as in the general public. Articles published in this journal have never been published/published by other ...