El Mudhorib Jurnal Kajian Ekonomi dan Perbankan Syariah
Vol. 3 No. 1 (2022)

Pengaruh Kemudahan dan Manfaat Mobile Banking Terhadap Kepuasan Mahasiswa Jurusan Perbankan Syari’ah UIN Sumatera Utara

Jelita Handayani Rambe (UIN Sumatera Utara)
Kiki Andrea Putri Hasibuan (UIN Sumatera Utara)



Article Info

Publish Date
27 Dec 2022

Abstract

Mobile banking services provided by Islamic banks offer various conveniences to satisfy some people with ease of transaction. This study aims to determine partially and simultaneously the convenience and benefits of mobile banking and the influence of the most dominant variables on student satisfaction studying Islamic banking at UIN North Sumatra. This research uses quantitative techniques and literature study. The survey sample consisted of 100 respondents who were undergraduate students at UIN North Sumatra and undergraduate students in Islamic banking who used mobile banking. This data collection model uses a survey. The results showed that (a) the "convenience" and "benefit" variables partially had a positive and significant effect on student satisfaction when using mobile banking, and (b) the "convenience" and "service" and "benefit" variables. This also affects student satisfaction with the use of mobile banking. (C) The variable "Convenience" is the most dominant variable affecting customer satisfaction with the use of mobile banking.

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Journal Info

Abbrev

elmudhorib

Publisher

Subject

Economics, Econometrics & Finance

Description

About the Journal This journal focuses on Islamic economics thought and Islamic banking, research, literature studies, and present issues. All papers are peer-reviewed by at least two reviewers. The Scope of El Mudhorib: Jurnal Kajian Ekonomi dan Perbankan Syariah is as follow but not limited to: 1. ...