Hubungan Kualitas Pelayanan Dan Peran Perawat Terhadap Kepuasan Pasien

Sena Wahyu Purwanza (Institut Teknologi Kesehatan Malang Widya Cipta Husada)
Icca Presilia Anggreyanti (Institut Teknologi Kesehatan Malang Widya Cipta Husada)
Catur Wibowo (Institut Teknologi Kesehatan Malang Widya Cipta Husada)

Jurnal Keperawatan Muhammadiyah
Vol 7 No 4 (2022): JURNAL KEPERAWATAN MUHAMMADIYAH

Objective: to analyze the relationship between service quality and the role of nurses in patient satisfactionMethods:  The design of this study used descriptive analytics with a cross-sectional approach. The sample used is 55 respondents using the purposive sampling technique. The research instrument used was a questionnaire on service quality and the role of nurses which had been tested for validity with an r table value of 0.852 > 0.444 and a Cronbach alpha reliability test of 0.909 > 0.600, which means that all instruments were declared valid and reliable. Data analysis used a chi-square statistical test.Results:   The results showed a p-value of 0.001 (p < 0.05), which means that the quality of service and the role of nurses are related to patient satisfaction.Conclusion:   The conclusion of this study is that the quality of service and the role of a good nurse will be related to the level of patient satisfaction to improve the quality of nursing services.