Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi
Vol. 4 No. 1 (2022): Info Bibliotheca: Jurnal Perpustakaan dan Ilmu Informasi

ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA APLIKASI CANDIL

Rani Supartini (Universitas Pendidikan Indonesia)
Angga Hadiapurwa (Unknown)

Article Info

Publish Date
10 Jan 2023

Abstract

This article discusses the implementation of CRM in West Java Dispusipda. CRM in the library is very effective to do, because the main focus of the library is the user. The research method used in this article is a qualitative research method. The results of the analysis carried out are the implementation of CRM on the Candil application by providing interesting features, namely giving appreciation, requesting books, and bookshelves. It aims to achieve user satisfaction, which based on the analysis of the assessment of the Play Store application shows a good category.

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Journal Info
Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi
Website

Abbrev

infobibliotheca

Publisher

Universitas Negeri Padang

Subject

Library & Information Science

Description

Info Bibliotheca is a journal of Library and Information Science published by the Library and Information Science Study Program of Indonesian Language and Literature Department, State University of Padang. The journal covers all issues in librarianship and information studies. The coverage of the ...