Jurnal Manajemen USNI
Vol 3 No 1 (2018): Volume 3 No 1 Tahun 2018

PENGARUH KUALITAS PELAYANAN, HARGA, DAN KUALITAS WEBSITE TERHADAP KEPUASAN PELANGGAN

Agus Wahyono (Unknown)



Article Info

Publish Date
01 Aug 2018

Abstract

This report aims to review the influence of the quality of service , prices and the quality of customer satisfaction website .Methods used in research is quantitative methods and results of the study is based on the answers to the questionnaire given to use likert respondents scale .The population of the research is students usni in 1889 and samples to this study were 100 respondents .The method of analysis on this research using analysis desktiptif , the instrument (validity and normality), the assumption (normality classic, heteroskedastisitas , multikolonieritas and autokorelasi ) , regression analysis linear multiple , the t , the f and koefesien determinan R². From the results of the test t , have the results showed that variable the quality of the services they provide ( x1 ), of prices ( x2 ) and the quality of the services they provide ( x3 ) has had the influence and significant impact on usni student satisfaction .Of the trial f, the results showed that third variable influential and significant impact on usni student satisfaction .

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering

Description

The USNI Management Journal is a Scientific Journal with the aim of publishing the latest issues and developments in the form of articles on the results of research on theory development and its implementation, as well as other scientific studies related to the field of Management. The USNI ...