Jurnal Manajemen USNI
Vol 1 No 1 (2016): Volume 1 No 1 Tahun 2016

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN KRL COMMUTERLINE DI KEBAYORAN LAMA

Lucy Nancy Simatupang (Unknown)

Article Info

Publish Date
01 Aug 2016

Abstract

Singer study aims to determine how the Effect QUALITY review Service Customer Satisfaction KRL Commuterline in Kebayoran Station. Population Research hearts Singer Was All users Train Station Commuterline in Kebayoran Lama. Searching Google Articles 45 Passengers taking samples, sampling methods accidental WITH collecting data using questionnaires, while the measurement of the variables which are used scale you Likkert WITH five stretches. Methods Data Testing done is test the reliability and validation. Methods of Data Analysis Performed: Correlation analysis, Classical Assumption Test, Multiple Linear Regression Analysis, t test and f test and coefficient of determination (R2). Research shows that physical evidence, Responsiveness and Assurance NOT have an influence KRL Customer Satisfaction Commuterline while reliability and empathy has influence KRL Commuterline Customer

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Journal Info
Jurnal Manajemen USNI
Website

Abbrev

manajemen

Publisher

Universitas Satya Negara Indonesia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering

Description

The USNI Management Journal is a Scientific Journal with the aim of publishing the latest issues and developments in the form of articles on the results of research on theory development and its implementation, as well as other scientific studies related to the field of Management. The USNI ...