Jurnal Riset Manajemen Indonesia
Vol 4 No 1 (2022): Jurnal Riset Manajemen Indonesia (JRMI)

Effect of trust, quality of service and product quality on consumer loyalty in CV. Naisha Madu Nusantara

Boby Gustionto (STIE Bangkinang)
Librina Tria Putri (STIE Bangkinang)
Muhammad Salis (STIE Bangkinang)



Article Info

Publish Date
31 Jan 2022

Abstract

This study aims to determine the effect of trust, service quality and product quality on consumer loyalty at CV. Naisha Madu Nusantara in Pekanbaru. The analysis used in this study is multiple linear analysis using SPSS Version 25 with a total sample of 96 respondents. Hypothesis testing was carried out using a simultaneous test (f test) and a partial test (t test). Based on the results of the study, it can be concluded that simultaneously and partially trust, service quality and product quality affect consumer loyalty at CV. Naisha Madu Nusantara Pakanbaru. The close relationship between the independent variable and the dependent variable is very strong with the contribution of the independent variable to the dependent variable of 78.40%. While the remaining 21.60% is determined by other variables not included in this study.

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Journal Info

Abbrev

jrmi

Publisher

Subject

Economics, Econometrics & Finance

Description

The scope of the journal is: Economic; Management; Accounting INDONESIAN MANAGEMENT RESEARCH JOURNAL (JRMI) receives rigorous research articles that have not been offered for publication elsewhere. INDONESIAN MANAGEMENT RESEARCH JOURNAL (JRMI) on the research related to accounting and business that ...