Jurnal Manajemen dan Bisnis
Volume 23 No. 1 Tahun 2023

ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PEMBELIAAN BUAH JERUK IMPOR DAN LOKAL SELAMA PANDEMI COVID-19 DI SUPERMARKET BRASTAGI

Saragi, Cyprianus P.H (Unknown)
Sitohang, Maryanti (Unknown)



Article Info

Publish Date
24 Feb 2023

Abstract

This research aims to determine the relationship between the quality of imported and local citrus fruit products and the level of consumer satisfaction during the Covid-19 pandemic, and to determine the attributes of imported and local citrus fruits based on the level of consumer satisfaction during the COVID-19 pandemic in the research area. Determination of the research area was carried out purposively (intentionally). The data analysis method used is descriptive analysis, Pearson correlation analysis, and fishbein multi-attribute analysis. The results showed that the product attributes of imported and local citrus fruits in terms of taste, size level, color, price level, water content, and fruit origin had a positive relationship to consumer satisfaction during the Covid-19 pandemic. The quality that has no positive relationship to consumer satisfaction is the seed content. The order of the attributes that consumers compare in purchasing imported and local oranges during the Covid-19 pandemic is the freshness attribute (23.57%) for imported and local oranges (22.99%).

Copyrights © 2023






Journal Info

Abbrev

JIMB_ekonomi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

Jurnal Manajemen dan Bisnis (JMB), ISSN 1412-0593, bertujuan untuk menyebarluaskan hasil penelitian di bidang ilmu manajemen dan bisnis seperti Manajemen Sumber Daya,Manajemen Keuangan, Manajemen Sistem Informasi, Majajemen Bisnis, Organisasi dan Tata Kelola serta bidang lainnya dalam Rumpun Ilmu ...