Enrichment : Journal of Management
Vol. 12 No. 6 (2023): February: Management Science And Field

Predictors of generation Z revisit intention to Mangkokku Restaurant during COVID-19 pandemic

Budi Suyanto (STP Trisakti)
Kevin G. Yulius (STP Trisakti)
Julita (STP Trisakti)
Sundring P. Djati (STP Trisakti)
Nurbaeti (STP Trisakti)



Article Info

Publish Date
27 Feb 2023

Abstract

Revisit Intention in service industry especially in a tourism related business is considered as the catalyst of growth. During the COVID-19 pandemic, a lot of restaurants and other food and beverage service-related business experiencing a decrease in visitation. This research was conducted to identifying factors that might influence revisit intention to Mangkokku, a restaurant specializing selling rice bowl with Indonesian twist. Generation Z was chosen as the subject as their number keep growing. Five hypotheses were proposed with five independent variables, food quality, service quality, atmospherics, other customers and perceived value. Online questionnaires were distributed to 170 respondents and data analysis was carried out with IBM SPSS 25. The instrument was valid and reliable, but the partial hypothesis test had a very distinctive result. Perceived value was the only independent variable able to influence revisit intention to Mangkokku significantly. Future research must consider other factors and using a longitudinal data series for a more representative result. Restaurant owner must consider the unique value and view of Generation Z as they are the future of the service industry.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...