Jurnal Multidisiplin Madani (MUDIMA)
Vol. 3 No. 2 (2023): February 2023

Analysis of the Role of Service Systems, Quality and Price on Customer Satisfaction at UPPKB in North Jakarta

Hendy Tannady (Universitas Multimedia Nusantara)

Article Info

Publish Date
28 Feb 2023

Abstract

The study was conducted to determine the effect of facilities, quality and service prices on customer satisfaction. This type of research is descriptive quantitative. The sampling technique used is Accidental Sampling which is sampling based on any member of the population who coincidentally meets the researcher and can provide the necessary information. The data analysis method was carried out by analyzing the path diagram data. The results show that service facilities have a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, price has a positive and significant effect on customer satisfaction at the Motor Vehicle Testing Management Unit of Kedaung Angke, DKI Jakarta Provincial Transportation Service

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Journal Info
Jurnal Multidisiplin Madani (MUDIMA)
Website

Abbrev

mudima

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Journal Description Jurnal Multidisiplin Madani (MUDIMA) adalah adalah jurnal multidisiplin yang diterbitkan oleh Formosa Publisher. Jurnal Multidisiplin Madani (MUDIMA) terbit setiap bulan (monthly). Jurnal Multidisiplin Madani (MUDIMA)merupakan jurnal peer review, open access, dan ilmiah yang ...