Relationship between Quality of Health Services and Patient Satisfaction in Oral and Dental Patients

Lina Eta Safitri (Stikes Griya Husada Sumbawa Program Study of Public Health)
Arlina Azka (Stikes Griya Husada Sumbawa Faculty of Public Health)
Yuyun Manggandhi (Faculty of Public Health, Muhammadiyah University of Surakarta)
Novita Herlita Dewi (Faculty of Health Sciences, Ngudi Waluyo University)
Fristyaningrum Hidayah (Faculty of Health Sciences, University of 'Aisyiyah Yogyakarta)
Herawati Prianggi (Masters Program in Public Health, Universitas Sebelas Maret)
Amalia Ulfah Suparno (Department of Midwifery, Malang Health Polytechnic)
I Gusti Bagus Panji Widyatmaja (Department of Acupuncture, Surakarta Health Polytechnic)
Dwi Marwanto (Faculty of Health, Sahid University, Surakarta)
Farried Efffendi (Masters Program in Public Health, Universitas Sebelas Maret)

Journal of Health Policy and Management
Vol. 6 No. 3 (2021)

Background: Oral and dental disease is a health burden in several countries because it affects general health and the quality of life of the people. The factors associated with the use of dental and oral health services are price and quality of service. The combination of the five dimensions of health care quality can significantly influence patient satisfaction. This study aims to determine the relationship between the quality of health services and patient satisfaction in dental and oral patients.Subjects and Method: This meta-analysis was conducted by collecting and reviewing key studies from PubMed, Google Scholar, Springer Link, ScienceDirect, Scopus, and ResearchGate. The formulation of the problem using the PICO model: Population is dental and oral patients, Intervention: good service quality, Comparison: poor service quality, Result: patient satisfaction. The inclusion criteria used a cross-sectional study design, published in English or Indonesian. , are available in the full text, and report adjusted odds ratios on study results. Articles were collected using PRISMA diagrams and data were analyzed using the Review Manager 5.3 software application.Results: The estimated OR collected from all studies were (OR = 3.47; 95% CI = 1.01 to 11.97; p = 0.05) with a heterogeneity of 89%.Conclusion: Based on the literature review, it can be concluded that there is a relationship between the quality of health services and patient satisfaction in dental and oral patients.Keywords: quality of health services, patient satisfaction, dental and oral patients.Correspondence:Lina Eta Safitri.Program Study of Public Health, STIKES Griya Husada Sumbawa. Jl. Kebayan, Uma Sima. Sumbawa. Email: [e-mail]   Journal of Health Policy and Management (2021), 06(03): 233-241https://doi.org/10.26911/thejhpm.2021.06.03.08