Kalbiscientia Jurnal Sains dan Teknologi
Vol. 10 No. 1 (2023): Sains dan Teknologi

Evolusi Data, Information, Knowledge, Wisdom (DIKW) Pada Pengelolaan Data Pelanggan Baru Berbasis CRM

Pranakusuma Sudhana (Unknown)



Article Info

Publish Date
10 Mar 2023

Abstract

This study aims to provide information obtained from new customer data, which can then develop into knowledge and even wisdom in order to improve sales performance at an Educational Institution XYZ. This research used descriptive analysis method with frequency analysis technique and comparative method. The research results show the following information: (1) the conversion rate of prospects to become students is only 0.44%; (2) 94% of new students are girls; (3) 89% of new students are between 18 – 21 years old which is the normal age for high school graduates; (4) 78% of new students come from outside the region; and (5) 61% of new students have lead scores between 50 – 100. From this information, knowledge is obtained that the student profiles of these institutions are women aged 18 – 21 years and come from outside the region, who have participated in several marketing events by institutions. It is hoped that this knowledge can be utilized by institutional management to make wise decisions (wisdom).

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Journal Info

Abbrev

kalbiscientia

Publisher

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Industrial & Manufacturing Engineering Mechanical Engineering

Description

INFORMATIKA TEKNOLOGI INFORMASI is an academic open access journal which aims to promote the integration of science and technology published by Faculty of Creative Industry Institut Teknologi dan Bisnis Kalbis. The focus of this journal is to publish papers of science and technology implementation. ...