Proceeding International Seminar of Islamic Studies
INSIS 5 (March 2023)

THE RELATIONSHIP BETWEEN QUALITY OF THE JAMSOSTEK MOBILE TO CONSUMER SATISFACTION

Ahmad Wardani, Sony (Unknown)

Article Info

Publish Date
23 Mar 2023

Abstract

The purpose of this study was to determine the relationship between the quality of the Jamsostek Mobile Application and customer satisfaction. Respondents on this study were company participants that registered to BPJS Ketenagakerjaan through the Jamsostek Mobile application. The data collection technique used in this study was a survey, by distributing questionnaires to get 155 respondents. The results of this study indicate that the use of the Jamsostek Mobile application can impact to customer satisfaction, meaning that Jamsostek Mobile has increased customer satisfaction.

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Journal Info
Proceeding International Seminar of Islamic Studies
Website

Abbrev

insis

Publisher

Universitas Muhammadiyah Sumatera Utara

Subject

Religion Arts Astronomy Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Mathematics Physics Other

Description

Proceeding International Seminar of Islamic Studies, published by the Faculty of Islamic Religion, University of Muhammadiyah Sumatera Utara (UMSU), Medan, Indonesia, which includes articles on the scientific research field of Islamic studies and Islamic education, Islamic law, and Islamic ...