Interdisciplinary Social Studies
Vol. 2 No. 6 (2023): Special Issue

Building Perceived Quality in the Influence of Personal Selling on Purchase Decision

Akbar, Taufiq (Unknown)



Article Info

Publish Date
23 Mar 2023

Abstract

Background: Personal selling is direct communication between payees and potential representatives that leads to profitable deals, customer satisfaction, and human relationships. Meanwhile, perceived quality is a consumer's perception of the overall quality or superiority of a product or service in relation to consumer decisions, and purchasing decisions are individual activities that are directly related to purchasing decisions for products or services offered by sellers. Aim: This study aims to analyze the influence of personal selling on purchasing decisions due to consumer perceptions of the quality of Tupperware products in Jayapura Regency. Method: This research is a quantitative research involving 184 customers. The data were analyzed by path analysis using the AMOS Structural Equation Model (SEM) program. Findings: The results showed that personal selling had a positive and significant effect on purchasing decisions (cr = 2.709: p = 0.007), personal selling had a positive and significant effect on perceived quality (cr = 2.278: p = 0.023 :), perceived quality had a positive and significant effect on purchasing decisions (cr = 1.784: p = 0.044) and personal selling had a positive and significant indirectly effect on purchasing decisions through perceived quality  (cr = 3.294: p = 0.003).

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Journal Info

Abbrev

iss

Publisher

Subject

Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

Description

nterdisciplinary Social Studies (ISS) is an interdisciplinary publication of social studies and writing which publishes papers to international audiences of social researchers. ISS aims to provide a forum for scholarly understanding of social studies and plays an important role in promoting the ...