MAP (Jurnal Manajemen dan Administrasi Publik)
Vol 4 No 1 (2021): MAP (Jurnal Manajemen dan Administrasi Publik)

KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ENOK TEMBILAHAN KABUPATEN INDRAGIRI HILIR

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Eskalinda ÔÇÄ (Unknown)

Article Info

Publish Date
20 Apr 2021

Abstract

This study aims to describe the quality of health services in Enok Tembilahan Health Center. This research is a type of quantitative descriptive research, with dimensions of service quality according to Parasuraman, Zeithaml and Berry consisting of Tangibles (direct evidence), Reliability, Responsiveness (responsiveness), Assurance (assurance) and Empathy. The results of studies that have been conducted on service quality at Enok Tembilahan Health Center in health services, from the five dimensions namely Tangibles (direct evidence), Reliability, Responsiveness, Assurance and Empathy, the quality of service is good. Keywords: service quality, reliability, responsiveness, assurance, empathy

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Journal Info
MAP (Jurnal Manajemen dan Administrasi Publik)
Website

Abbrev

map

Publisher

Universitas Wijaya Putra Surabaya

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Manajemen dan Administrasi Publik (MAP) Program Pascasarjana Universitas Wijaya Putra Surabaya menerima artikel-artikel yang sesuai dengan subjek penelitian manajemen dan administrasi di sektor publik dan metodologi penelitian yang sesuai dengan standar yang ditetapkan untuk dipublikasikan ...