JURNAL EKOBIS DEWANTARA
Vol 6 No 2 (2023): JURNAL EKOBIS DEWANTARA

KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING DALAM HUBUNGAN KUALITAS PRODUK TERHADAP MINAT BELI ULANG

Meftahudin Meftahudin (Fakultas Ekonomi dan Bisnis Universitas Sains Al-Qur’an Jawa Tengah)
M. Trihudiyatmanto (Fakultas Ekonomi dan Bisnis Universitas Sains Al-Qur’an Jawa Tengah)



Article Info

Publish Date
16 Jan 2023

Abstract

Repurchase intention is a repurchase activity that is carried out more than once or several times for a product. This study aims to identify the effect of product quality on repurchase intention with customer satisfaction as an intervening variable on the scarlett beauty brand in the PPTQ Al-Asy'ariyyah Kalibeber student block, Mojotengah, Wonosobo. This research consists of product quality variable (X), repurchase intention variable (Y), and customer satisfaction variable (Z). The sample in this study were Scarlett users in the PPTQ Al-Asy'ariyyah Kalibeber student block, Mojotengah, Wonosobo, who were taken as many as 107 respondents. This research is the result of a survey on the PPTQ Al-Asy'ariyyah student block using a questionnaire measured using a Likert scale and using a non-probability sampling technique using a purposive sampling method. The statistical method uses Structural Equation Modeling (SEM) analysis and the mediation test uses the Sobel test tool. The results of the study show that: (1) There is a positive influence on product quality on repurchase intention with a CR value of 4.320 and a probability of 0.000. (2) Customer satisfaction mediates product quality on repurchase intention with a Sobel test value of 2.403. (3) There is a positive influence of product quality on customer satisfaction with a CR value of 2.971 and a probability of 0.003. (4) There is a positive influence of customer satisfaction on repurchase intention with a CR value of 3.280 and a probability of 0.001.

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Journal Info

Abbrev

ekobis

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekobis Dewantara Fakultas Ekonomi berfokus pada artikel penelitian tentang topik Manajemen Keuangan, MSDM, Manajemen Strategi, dan Manajemen ...