Review of Management and Entrepreneurship
Vol. 7 No. 1 (2023): Review of Management and Entrepreneurship

THE ROLE OF M-PAYMENT QUALITY CHARACTERISTIC ON PERFORMANCE EXPECTATION AND SATISFACTION IN SURABAYA (STUDI OF MOBILE BANKING)

Kurniasari, Ardiana (Unknown)
Setiadi, Pompong (Unknown)

Article Info

Publish Date
27 Apr 2023

Abstract

This study aims to determine the effect of M-payment quality characteristic on performance expectations and satisfaction of mobile banking users in Surabaya. This study uses quantitative methods and data from questionnaires distributed to 180 mobile banking users in Surabaya. The data was processed using SEM-PLS. The theoretical basis of this study is the information system success model (IS) with six dimensions: information quality, system quality, service quality performance expectation, usage intention, and user satisfaction. This study found that information quality, system quality, and service quality in mobile banking significantly affected performance expectations and user satisfaction of mobile banking users in Surabaya.

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Journal Info
Review of Management and Entrepreneurship
Website

Abbrev

rome

Publisher

Universitas Ciputra Surabaya

Subject

Economics, Econometrics & Finance Social Sciences

Description

Journal of research that examines the theory and application of entrepreneurship, management, and business. Publishing one year is twice, in April and October, by Universitas Ciputra, Review of Management and Entrepreneurship aims to: Promote a comprehensive approach to entrepreneurship, management, ...