Mutanaqishah: Journal of Islamic Banking
Vol. 2 No. 2 (2022): December 2022

Determinants of Customers Decision to Choose an Islamic Bank

Indah Sari (Fakultas Ekonomi dan Bisnis Islam, UIN Syahada Padangsidimpuan, Indonesia)



Article Info

Publish Date
30 Dec 2022

Abstract

The formulation of the research problem is whether there is an influence of location, service, and promotion on customer decisions in choosing a sharia bank. The discussion in this study is a theory related to location, service, promotion, and customer decisions. This research is a quantitative study, the data source is primary data, data collection using questionnaires and interviews. The research sample consisted of 30 samples with saturated sampling technique, the research analysis used statistics, namely SPSS 20. The results of the study it was found that the variable location had an effect on customer decisions in choosing Islamic banks while the service and promotion has no effect on customer decisions. Then based on the results of the F test, it is known that the variables of location, service, and promotion affect customer decisions in choosing Islamic banks in the Nagasaribu village, Kec. Padang Bolak Tenggara.

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Journal Info

Abbrev

mut

Publisher

Subject

Economics, Econometrics & Finance

Description

Mutanaqishah: Journal of Islamic Banking published in online, published by Department of Islamic Banking, Faculty of Islamic Economics and Business, IAIN Sultan Amai Gorontalo. Mutanaqishah contains the results of field research and library research or the results of thoughts about banking and ...