(JELIKU) Jurnal Elektronik Ilmu Komputer Udayana
Vol 11 No 4 (2023): JELIKU Volume 11 No 4, May 2023

Evaluasi User Interface pada BNI Mobile Banking Menggunakan Metode Evaluasi Heuristik




Article Info

Publish Date
30 Apr 2023

Abstract

With the advancement of Information Technology today, fields such as banking compete to get more users by improving services to be more practical. One of the banks that has launched an application that is useful to facilitate customers in conducting transactions is Bank Negara Indonesia (BNI). BNI launched the BNI Mobile Banking application with several features in it. This study will try to evaluate the design of this application interface with User Usability using the Heuristic Evaluation method which is based on 10 aspects. User Usability is used to determine an application can be categorized, to determine an application deserves to be called user-friendly and to simplify the application development process. In addition, data was collected through questionnaires whose values ??were obtained from 33 respondents. In the process of testing the validity we use the Pearson correlation and in the process of reliability we use the Cronbach's Alpha method. The final result of the study shows that the BNI Mobile Banking application as a whole has met the Usability Test component with an average value of 3, which means that this application already has a Usability aspect value which can be said to be normal

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Journal Info

Abbrev

JLK

Publisher

Subject

Computer Science & IT

Description

Aim and Scope: JELIKU publishes original papers in the field of computer science, but not limited to, the following scope: Computer Science, Computer Engineering, and Informatics Computer Architecture Parallel and Distributed Computer Computer Network Embedded System Human—Computer Interaction ...