ProBisnis : Jurnal Manajemen
Vol. 14 No. 2 (2023): April: Management Science

The Effect of Price, Location, and Promotion on Customer Retention Behavior NR Beauty Salon &; Make Up Pengging Boyolali

Susy Herawati (Universitas Kristen Teknologi Solo)
Lyna Lyna (Universitas Kristen Teknologi Solo)



Article Info

Publish Date
30 Apr 2023

Abstract

This study aims to analyze the effect of Price, Location, and Promotion on Customer Retention. The population in this study were 40 consumers of NR Beauty Salon & Make Up Pengging Boyolali. Sampling in this study used a non probability sampling method, namely a sampling technique that does not provide equal opportunities or opportunities for its members. The sample in this study were 40 consumers. Data collection using a questionnaire. Data analysis was performed by using multiple linear regression analysis with the SPSS 25.00 application. The results showed that the significance value of the t test of the Price variable had a significant effect on Customer Retention with a significance value of 0.000, and price was the most dominant variable on customer retention with a value of 4.105, Location had a significant effect on Customer Retention with a significance value of 0.002, Promotion had a significant effect on Customer Retention with a significance value of 0.001, and a significance value for the F test variables Price, Location, Promotion have an effect on Customer Retention simultaneously by 0.000. From these results it can be concluded that all independent variables affect Customer Retention partially and simultaneously.

Copyrights © 2023






Journal Info

Abbrev

ProBisnis

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership ...