Asian Journal of Applied Business and Management (AJABM)
Vol. 2 No. 2 (2023): May, 2023

Analysis of Price and Service Quality’s Impact on the Customer Satisfaction of the Mamikos Application of PT. Mama Teknologi Properti in East Jakarta

Dikson Silitonga (Management Study Program, Nusantara Business Institute)



Article Info

Publish Date
31 May 2023

Abstract

In this era of digitalization, digital marketing strategy is evolving into a new method that is playing an increasingly essential part in marketing business products. This associative quantitative research is intended to see how far price and service quality influence customer satisfaction on Mamikos application of PT. Mama Teknologi Properti in The East Jakarta area. The study population consists of respondents using the Mamikos application of PT. Mama Teknologi Properti in the area of East Jakarta. Also, several methods are used to analyze the data like reliability test, multiple linear regression, validity test, F and T statistical tests. The F test result shows that price and service quality concurrently have a significant effect on Mamikos application’s customer satisfaction based in East Jakarta. Meanwhile, the T test result indicates that the East Jakarta-based Mamikos application’s customer satisfaction is also partially significant impacted by the price and service quality.

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Journal Info

Abbrev

ajabm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Asian Journal of Applied Business and Management (AJABM) is a double-blind peer-reviewed, open-access journal published by Formosa Publisher. AJABM aims to provide an international outlet for research publication and scholarship on management and business-orientated themes and topics. With ...