KOLONI
Vol. 1 No. 3 (2022): SEPTEMBER 2022

PENGARUH LAYANAN DIGITAL DAN NON DIGITAL TERHADAP KEPUASAN NASABAH (STUDI KASUS BANK SYARIAH INDONESIA)

Chairunisa, Lia (Unknown)
Rahmayati, Rahmayati (Unknown)

Article Info

Publish Date
30 Sep 2022

Abstract

The purpose of this study was to determine the effect of digital and non-digital services on customer satisfaction. To find out the influence of digital services that are developing at this time. To determine the effect of direct service on customer satisfaction. This study uses a quantitative approach. The results of the study show that there is a significant effect of digital service variables on customer satisfaction. There is a significant effect of non-digital service variables on customer satisfaction. There is an influence of digital and non-digital services on customer satisfaction at Bank Syariah Indonesia. Keywords: Digital Services, Non-Digital Services, Customer Satisfaction

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Journal Info
KOLONI
Website

Abbrev

koloni

Publisher

Universitas Pahlawan Tuanku Tambusai

Subject

Civil Engineering, Building, Construction & Architecture Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Description

KOLONI adalah jurnal multidisiplin ilmu yang diterbitkan oleh Universitas Pahlawan Tuanku Tambusai. Jurnal KOLONI terbit setiap 3 bulan merupakan jurnal peer review, open access, ilmiah dan ilmiah yang menerbitkan makalah penelitian, makalah review, laporan kasus, studi kasus, resensi buku, tesis, ...