JISOS: Jurnal ilmu sosial
Vol. 2 No. 4: Mei 2023

PENGARUH USER INTERFACE (UI) DAN USER EXPERIENCE (UX) TERHADAP MINAT BELI ULANG AKUN NETFLIX

Adithia Anggrahi Marjani Asniati (Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman)
Finnah Fourqoniah (Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman)



Article Info

Publish Date
28 May 2023

Abstract

Nowadays, there are more types of entertainment for the global community, one of which is the type of entertainment service or commonly referred to recently as a application Video-On-Demand, for example, Indonesian people recognized and used this entertainment service, along with the increase in internet users and because of that even distribution of the internet network in Indonesia. One of the (VOD) that has been widely recognized and used by the Indonesian people is Netflix. Netflix is one of the many digital platforms that are recognized and used by the global community, especially Indonesians, people use Netflix as a means to watch series, movies, or shows that Netflix presents. When users feel happy and satisfied when and after using Netflix, of course, users tend to continue to subscribe or repurchase their Netflix account to still be able to use Netflix. In the use of the application (VOD) Netflix, of course, it cannot be separated from the user interface and user experience. The purpose of this study was to find out whether the user interface and user experience had a positive impact on repeat buy interest or subscription interest for Netflix accounts. Data for this study was obtained from questionnaires disseminated through Google Forms. This study used a descriptive procedure for quantification with a survey approach and the data were processed in SPSS version 25. Based on the results of research and data processing carried out, it is determined that the user interface does not have a significant effect on repurchase interest in the Netflix account, while user experience partially affects buying interest. Reset your account or subscribe to Netflix. The user interface and user experience have a huge impact on account repurchases and interest in Netflix subscriptions

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Journal Info

Abbrev

JISOS

Publisher

Subject

Social Sciences

Description

JURNAL ILMU SOSIAL one of the journals published by the Bajang Institute, was established in each month and with printed version of ISSN: 2828-3376 and the online version of ISSN:2828-3368 For submitting your article, please follow this link and follow the author guidelines in this link to meet our ...