E-Jurnal Ekonomi dan Bisnis Universitas Udayana
VOLUME.12.NO.05.TAHUN.2023

PERAN PERCEIVED VALUE MEMEDIASI E-SERVICE QUALITY TERHADAP E-LOYALTY

Ni Putu Vanissa Kameswari (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)
I Ketut Rahyuda (Fakultas Ekonomi dan Bisnis, Universitas Udayana, Bali, Indonesia)



Article Info

Publish Date
31 May 2023

Abstract

Technological developments provide many changes in various aspects of business, especially the development of internet technology. Internet developments make every company adjust its marketing strategy by entering the online system to sell its products. The e-commerce model that is experiencing rapid development in Indonesia is Shopee. The purpose of this study is to examine the effect of e-service quality on e-loyalty through perceived value to Shopee e-commerce consumers. The number of samples taken is 110 for Shopee e-commerce consumers. Data were collected through the distribution of questionnaires. The analytical technique used is the Sobel test using path analysis and the VAF test. Based on the results of the analysis, it was found that the e-service quality variable has a positive and significant effect on e-loyalty on Shopee e-commerce consumers, the e-service quality variable has a positive and significant effect on perceived value on Shopee e-commerce consumers, the perceived value variable has a positive and significant impact significantly to e-loyalty to Shopee e-commerce consumers, and the perceived value variable significantly mediates the relationship of e-service quality to e-loyalty to Shopee e-commerce consumers.

Copyrights © 2023






Journal Info

Abbrev

EEB

Publisher

Subject

Economics, Econometrics & Finance Education

Description

E-Jurnal Ekonomi dan Bisnis Universitas Udayana (EEB) is an electronic scientific journal that publishes the results of economic and business studies. EEB is published periodically every month with an online format. EEB Editor receives written results of studies in the fields of economics, ...