JITU : Journal Informatic Technology And Communication
Vol. 7 No. 1 (2023)

Implementasi Metode WebQual 4.0 untuk Analisis Kualitas Website Universitas Boyolali

Ari Wahyono (Universitas Boyolali)
Wisnu Sanjaya (Unknown)



Article Info

Publish Date
31 May 2023

Abstract

As a higher education institution, Universitas Boyolali (UBY) has an official website with the address https://uby.ac.id. The main website conveys information to the academic community and the public. Website quality measurement is used as a basis for making improvements, so that website performance and quality are better. One of the methods for website measurement is using the WebQual 4.0 method. WebQual 4.0 Method measures a website's quality and focuses on three main dimensions: usability, information quality, and interaction service quality. This study aims to use the Webqual 4.0 method to measure quality with the website research object owned by Boyolali University, namely https://uby.ac.id. The study used 174 respondents using the non-probability incidental sample method for students, teaching staff, and lecturers at Boyolali University who had visited or accessed the website. The analysis results show that the Usability Dimension gets a percentage value of 78.62%, the Information Quality dimension is 78.22%, and service interaction is 77.75%. These results indicate that a percentage of respondents stated that they were satisfied with the quality of the UBY website.

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Journal Info

Abbrev

jitu

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Library & Information Science

Description

JITU : Journal Informatic Technology And Communication adalah terbitan berkala ilmiah yang fokus pada teknologi informasi dan komunikasi yang berbentuk kumpulan/akumulasi pengetahuan baru, pengamatan empirik atau hasil penelitian, dan pengembangan gagasan atau usulan baru. Beberapa sub bidang ilmu ...