Dinasti International Journal of Digital Business Management
Vol. 4 No. 4 (2023): Dinasti International Journal of Digital Business Management (June - July 2023)

The influence of Service Quality, Innovation, and Customer Satisfaction on User Compliance (Literature Review)

Surahman, Surahman (Unknown)

Article Info

Publish Date
14 Jun 2023

Abstract

The Literature Review article titled "The Effect of Service Quality, Innovation, and Customer Satisfaction on User Compliance" aims to form research hypotheses regarding the influence of variables that can be used for further research in the field of Financial Management. The method used in writing this article is the library research method, with sources of information from online media such as Google Scholar, Mendeley, and other academic sources of information. The results of this literature review article conclude that: 1) Service Quality affects User Compliance; 2) Innovation affects User Compliance; and 3) Customer Satisfaction affects User Compliance.

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Journal Info
Dinasti International Journal of Digital Business Management
Website

Abbrev

DIJDBM

Publisher

Dinasti Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research ...