Journal of Innovation Information Technology and Application (JINITA)
Vol 5 No 1 (2023): JINITA, June 2023

Exploring the Implication of ChatGPT AI for Business: Efficiency and Challenges

Md Arman (University of Asia Pacific)
Umama Rashid Lamiya (University of Dhaka)



Article Info

Publish Date
26 Jun 2023

Abstract

This empirical study aims to examine the impact of ChatGPT AI on various business sectors, evaluating its benefits and challenges. Specifically, the study analyzes how ChatGPT AI is transforming business operations and enhancing customer experience in customer service, e-commerce, healthcare, finance, marketing, and developer business sectors. Using a comprehensive literature review approach, this study draws on relevant academic articles to identify and analyze the key applications of AI in the business sector, the benefits realized, and the challenges faced in adopting this technology. The study explores the implications of ChatGPT AI for businesses, including its potential to improve efficiency, reduce costs, and enhance competitiveness. Additionally, ethical and legal considerations surrounding the use of ChatGPT AI in business operations are evaluated, including issues related to data privacy, bias, and transparency. The study provides insights into future directions for the application of ChatGPT AI in business and the potential impact of this technology on various business sectors. The objective is to provide a comprehensive review of the impact of ChatGPT AI on businesses, its potential benefits, and challenges for businesses looking to adopt this technology. Overall, this study highlights the importance of considering both the benefits and limitations of AI adoption in businesses, as well as the ethical and legal implications of its use.

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Journal Info

Abbrev

jinita

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Engineering

Description

Software Engineering, Mobile Technology and Applications, Robotics, Database System, Information Engineering, Interactive Multimedia, Computer Networking, Information System, Computer Architecture, Embedded System, Computer Security, Digital Forensic Human-Computer Interaction, Virtual/Augmented ...