Jurnal ICT : Information Communication & Technology
Vol. 23 No. 1 (2023): JICT-IKMI, Juli 2023

Sistem Informasi Customer Relation Management pada ISP PP. Juragan Wifi Berbasis Web

Mustika Ningrum (SMKN 6 Kota Bekasi)
Kresno Murti Prabowo (POLITEKNIK Piksi Input Serang)
Sabar . (STMIK Bani Saleh)
Yudiansyah Fauzi (POLITEKNIK Piksi Input Serang)



Article Info

Publish Date
02 Jul 2023

Abstract

Juragan Wifi Indonesia, PT (JWI) exists as an IT solution company that specializes in providing solutions, system integration, network and data center consulting as well as an Internet Service Provider. Oriented to help build smart network infrastructure in the provision of subscription internet services. In terms of customer service, JWI still uses non-automated and non-integrated services, so service is slower than automated CRM. To be able to compete with other ISPs and attract customers who will subscribe or retain existing customers, CRM should be changed to be automated and integrated. Therefore it is necessary to create a system. CRM information on ISPs to improve business quality and provide customer satisfaction

Copyrights © 2023






Journal Info

Abbrev

jict-ikmi

Publisher

Subject

Computer Science & IT

Description

Jurnal ICT : Information Communication & Technology (JICT) (p-ISSN: 2302-0261, e-ISSN: 2303-3363 ) is a scientific journal and open access journal published by Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) of STMIK IKMI Cirebon, Indonesia. Jurnal JICT covers the field of Informatics, Computer ...