Marketgram Journal
Vol. 1 No. 2 (2023): Marketgram Journal (MJ)

PENGARUH PERSEPSI HARGA, KUALITAS PELAYANAN, DAN KUALITAS PRODUK DI RESTORAN HOKA-HOKA BENTO MALL GRAHA CIJANTUNG

Chastuti Kasanah (Universitas Asa Indonesia)
Salman Paludi (Universitas ASA Indonesia)



Article Info

Publish Date
25 Jun 2023

Abstract

Abstract is This study aims to examine the effect of perceived price, service quality, and product quality on customer satisfaction at Hoka-Hoka Bento Mall Graha Cijantung. This survey was conducted on customers who had purchased Hoka-Hoka Bento products at Hokben Mall Graha Cijantung during April-May 2023. In this study, a quantitative method was used. Primary data was collected through questionnaires which were distributed using the accidental sampling method. The number of respondents involved in this study were 100 respondents. The collected data is then carried out using several tests, namely validity tests and reliability tests. Data analysis involves the use of multiple linear regression analysis methods, correlation coefficients, determinations. This analysis will be carried out using SPSS software version 25. These findings indicate that perceptions of price, service quality, and product quality have a partial effect on customer satisfaction. Overall, the findings of this study show gradually that these three variables influence customer satisfaction

Copyrights © 2023






Journal Info

Abbrev

mj

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Marketgram Journal is a bi-annual journal published in January and July, by PT Naureen Digital Education. Marketgram Journal aims to discuss current issues and to disseminate the latest findings in marketing studies to the community at large, including to those of scientists, practitioners, and ...