Journal of Public Administration Studies
Vol. 7 No. 1 (2022)

Village Governance in Realizing Excellent Service in Jumantuang Village, Siempat Nempu District, Dairi Regency

Julia Ivanna (Department of Civic and Pancasila Education, University of State Medan, Indonesia)



Article Info

Publish Date
27 Jun 2023

Abstract

This study aims to determine Village Governance in Realizing Excellent Service in Jumantuang Village, Siempat Nempu District, Dairi Regency. Its governance is one part of realizing excellent service provided by village government officials. The research method used by researchers is descriptive qualitative research methods. Data collection tools used were observation and interviews and documentation. The data analysis technique used was qualitative data analysis techniques. This technique functions to process qualitative data and analyze data that has been obtained from the results of observations and interviews related to village governance in realizing excellent service. Narrative data obtained from interviews and observations are interpreted for further analysis. So in qualitative research, data analysis must start from the beginning. The results showed that its governance in realizing excellent service in Jumantuang Village has gone well. Jumantuang Village, as a public servant has served the community well and refers to the four characteristics of excellent service, namely by providing easy and fast, open services, in accordance with what the community needs, and implementing a familiarity with the community in Jumantuang Village. So that, the service in the community can be said to be better than before. The hope is that the government and the community can establish good cooperation in the success of service activities within Jumantuang Village.

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Journal Info

Abbrev

jpas

Publisher

Subject

Arts Humanities Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Description

Journal of Public Administration Studies (JPAS), with registered ISSN number 2548-902X (print) and 2541-6979 (online) is a scientific journal dedicated to dissiminate the development of theory and practices of public administration globally. JPAS published two times a year in February and November. ...