Enrichment : Journal of Management
Vol. 13 No. 2 (2023): June: Management Science And Field

The influence of salespeople and prices on repeat purchases mediated by service quality

Fresti Aldi (Universitas Kristen Krida Wacana, Indonesia)
Budi Haryono (Universitas Kristen Krida Wacana, Indonesia)
Melitina Tecualu (Universitas Kristen Krida Wacana, Indonesia)



Article Info

Publish Date
03 Jul 2023

Abstract

Repurchasing or repeat orders is consumer behavior in buying a particular product based on their experience. This experience will shape the consumer's decision to accept or reject a product after the consumer has tried it. The purpose of this study was to determine the influence of the sales force and price on repurchasing which is mediated by the quality of service to WOM Finance Semarang Branch consumers. The subjects of this study were companies and employees of WOM Finance Semarang Branch Company. The sampling technique in this study used purposive sampling. The instrument used in this research is a questionnaire. the analytical method used is the instrument used is the validity test and reliability test and hypothesis testing. The results of the following research are that salespeople have a positive and significant effect on repeat purchases, prices have a positive and significant effect on repeat purchases, salespeople have a positive and significant effect on service quality, prices have a positive and insignificant effect on service quality, service quality has a positive and significant effect on repeat purchases, service quality has a significant effect in mediating the relationship between salespeople and repeat purchases, and service quality has a significant effect in mediating the relationship between price and repeat purchases for WOM Finance Semarang Branch consumers.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...