Jurnal Netnografi Komunikasi
Vol. 1 No. 2 (2023): JNK Terakreditasi Nasional Peringkat SINTA 5 berdasarkan SK KemdiktiSaintek RI

Pengaruh Content Marketing TikTok terhadap Customer Engagement (Studi Kuantitatif pada Akun TikTok SilverQueen Selama Masa Campaign Banyak Makna Cinta)

Athaya Nadjla Azzariaputrie (Unknown)
Fitria Avicenna (Unknown)



Article Info

Publish Date
30 Jan 2023

Abstract

Abstract - Increasingly complex customer needs made businesses must help customers meet these needs, from providing information about brands and products to creating communications that build customer trust and engagement. Content marketing was part of a strategy in the digital marketing era that planned, created, and distributed message content in an attractive way with the aim of attracting target markets and encouraging them to become customers of a brand. This study aimed to examine the effect of content marketing on customer engagement. This study examined content marketing as an independent variable with indicators of reader cognition, sharing motivation, persuasion, decision-making, and factors. The sample in this study amounted to 100 respondents selected by purposive sampling method. The sample in this study were SilverQueen customers aged 18-24 who had commented, liked, or shared the content of the Banyak Makna Cinta campaign video on SilverQueen's TikTok account. All data obtained in this study were analysed using simple linear regression. The results of this study indicated that content marketing had a significant effect on customer engagement with the indicator factor being the most dominant indicator of content marketing.

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Journal Info

Abbrev

netnografi

Publisher

Subject

Arts Humanities Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Description

Fokus dan cakupan utama naskah riset yang kami publikasikan mencakup (tetapi tidak dibatasi) dalam kajian internet, netnografi, media sosial, dan digitalisasi komunikasi, khususnya meliputi: 1. Metodologi Penelitian Netnografi; 2. Objek kajian sibernetika, jejaring internet, dan media sosial; 3. ...