INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Vol. 4 No. 2 (2023): INVEST : Jurnal Inovasi Bisnis dan Akuntansi

Consumer Behavior Trigger in Purchase Decision at PT Tirta Mumbul Jaya Abadi

Astana, I Gusti Made Oka (Unknown)



Article Info

Publish Date
15 Jul 2023

Abstract

This study aims to determine the effect of product quality, brand image and service quality on purchasing decisions for bottled water products at PT Tirta Mumbul Jaya Abadi (Yeh Buleleng). A qualitative approach is used in this research. Data collection was carried out in this study using a technique in the form of a questionnaire with a measuring instrument in the form of a Likert scale with intervals of 1 to 5 where all 75 shops were selected as respondents selling products (Yeh Buleleng) in Singaraja. Determination of the sample of respondents in this study using non-probability sampling and the method used in this sampling is purposive sampling. Data analysis was performed using SPSS which included multiple linear regression analysis, normality analysis, multicollinearity, heteroscedasticity, coefficient of determination test, simultaneous F-test, and T-test, with a significance level of 5%. All relationships in the research studied showed positive and significant results related to product quality, brand image and service quality on purchasing decisions. Thus it can be concluded that (1) the better the quality of the product, the higher the decision to purchase water at PT. Tirta Mumbul Jaya Abadi (Yeh Buleleng) (2) the better the brand image of the product, the higher the decision to purchase water at PT. Tirta Mumbul Jaya Abadi (Yeh Buleleng) (3) the better the service quality, the higher the decision to buy water at PT. Tirta Mumbul Jaya Abadi (Yeh Buleleng).

Copyrights © 2023






Journal Info

Abbrev

invest

Publisher

Subject

Economics, Econometrics & Finance

Description

INVEST : Jurnal Inovasi Bisnis dan Akuntansi is published by Lembaga Riset dan Inovasi Al-Matani as an information and communication media for practitioners, researchers and academics who are interested in the field of Business Management and Accounting Studies. First publish in September 2020. The ...