Prosiding Amal Insani Foundation
Vol. 1 (2022): PROSIDING NASIONAL

Analisis Mitigasi Resiko Kegagalan Produk Pada Kualitas Pelayanan Menggunakan Metode House of Risk (HOR)

Aldi Rizki (Universitas Primagraha)
Miranti Putry (Universitas Primagraha)



Article Info

Publish Date
23 Sep 2022

Abstract

Water is an important factor in human life. The Regional Drinking Water Company (PDAM) is an agency created as part of the government's efforts to meet the community's need for clean water. PDAM Tirta Madani in 2020 will only be able to meet 9.2% of drinking water needs. PDAM's role is to provide drinking water that is clean, healthy and meets health requirements in an area. In order for this role to be realized, action is needed to prevent risks in the company's supply chain from getting worse which results in a decrease in product quality. This study aims to identify risks and risk sources to determine priority risk sources and also propose mitigation designs to reduce the impact of risks. The method used in this study is the Supply Chain Operations Reference (SCOR) to identify risks in the company's business processes and also the House of Risk (HOR) to find priority risk sources and then create appropriate mitigation strategies. The results of the study found 18 risk events with 37 sources of risk. Then obtained 5 priority risk sources with drinking water pipe leaks (A30) in the first position. There are 9 mitigation strategies that can be suggested to reduce the impact of priority risk sources, making a usage schedule (PA7) as the main mitigation strategy.

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Journal Info

Abbrev

semnas

Publisher

Subject

Religion Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Other

Description

Prosiding Amal Insani ini merupakan luaran artikel yang telah memenuhi syarat dan ketentuan dalam kegiatan Call for Paper yang diselenggarakan oleh Amal Insani Foundation dalam kegiatan Seminar ...