Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES)
Vol 1 No 1 (2021): Conference on Management, Business, Innovation, Education and Social Sciences (Co

Intention to Use Online Food Delivery Service in Malaysia among University Students

Rae Hooi (Universiti Tunku Abdul Rahman, Malaysia)
Tang Kin Leong (Universiti Tunku Abdul Rahman, Malaysia)
Lai Hui Yee (Universiti Tunku Abdul Rahman, Malaysia)



Article Info

Publish Date
16 Mar 2021

Abstract

Online food delivery (OFD) service becomes more prevalent in Malaysia. OFD has advantages for consumers where it entices many people to utilise it in their daily life. Instead of purchasing food from a physical, consumers can purchase food through online platform and use the delivery service. In the era of information technology (IT), people from all walks of life are able to order food with one click away from their devices. This has lightened much work especially for busy working consumers. This research aimed to investigate the consumers’ intention to use online food delivery service in Malaysia. A total of 290 online questionnaires were received for data analysis. The finding of the study indicates that time saving and prior online purchase experience are major predictors of OFD. However, the perceived usefulness and price saving were found insignificant. Restaurants should improve their OFD service to attract more consumers. Convenience of information stored enable consumers to reuse OFD service

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Journal Info

Abbrev

combines

Publisher

Subject

Aerospace Engineering Arts Social Sciences Other

Description

Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conducting a research is one of the implementations of Three Pillars of Higher Education that has a crucial role for the development of science, technology, and arts as well as for the improvement of the welfare ...