Jurnal Tekno Mesin
Vol. 4 No. 2 (2018)

MEASURING INTERACTIVE SERVICE QUALITY: SOME OPPORTUNITIES FOR FURTHER STUDY

Agung Sutrisno (Unknown)

Article Info

Publish Date
27 Mar 2021

Abstract

Service quality is very important to improve competitive advantage of industrial organizations. This paperpresents a summary on some research gaps within current service quality measurement models and explores thepossibility to extend study on interactive service quality arena. The content of the paper is commenced byliterature review to manuscripts related to service quality measurement models, interactive service quality, someobservable gaps on interactive service quality measurement models.At conclusion, some directions for furtherstudies are presented.Keywords: Service Quality, Interactive, Bi-directional Relationship, Behavior Modeling, Taguchi Loss Function.

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Journal Info
Jurnal Tekno Mesin
Website

Abbrev

jtmu

Publisher

Universitas Sam Ratulangi

Subject

Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Focus and Scope Bidang yang terdapat pada Jurnal Tekno Mesin ini adalah : Konversi Energi Produksi Material Desain dan Konstruksi Teknik dan Manajemen Industri Jurnal Tekno Mesin merupakan jurnal ilmiah yang berisikan karya tulis dan karya penelitian dari staf pengajar Jurusan Teknik Mesin Fakultas ...