Jurnal Tekno Mesin
Vol. 1 No. 3 (2015)

Service Quality Evaluation Under Bi-directional Perspective: An Initial Survey and Opportunities for Investigation

Agung Sutrisno (Unknown)
Ru (Jiun Shen) Lee Tzong (Unknown)

Article Info

Publish Date
30 Mar 2021

Abstract

Service quality is very important to improve competitive advantage of industrial organizations. This paper presents a summary on some research gaps within current service quality measurement models and explores the possibility to extend study on interactive service quality arena. The content of the paper is commenced by preliminary literature review to previous works related to service quality measurement models, interactive service quality, some observable gaps on interactive service quality measurement models. At conclusion, some directions for further studies are presented.

Copyrights © 2015




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Journal Info
Jurnal Tekno Mesin
Website

Abbrev

jtmu

Publisher

Universitas Sam Ratulangi

Subject

Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Focus and Scope Bidang yang terdapat pada Jurnal Tekno Mesin ini adalah : Konversi Energi Produksi Material Desain dan Konstruksi Teknik dan Manajemen Industri Jurnal Tekno Mesin merupakan jurnal ilmiah yang berisikan karya tulis dan karya penelitian dari staf pengajar Jurusan Teknik Mesin Fakultas ...