Jurnal Administrasi Bisnis
Vol. 11 No. 1 (2021)

Kepemimpinan dan Praktek Total Quality Management terhadap Kinerja Perbankan Syariah di Kota Makassar

Syamsul Alam (Sekolah Tinggi Ilmu Ekonomi Makassar (STIEM) Bongaya)
Hasbiyadi Hasbiyadi (Sekolah Tinggi Ilmu Ekonomi Makassar (STIEM) Bongaya)



Article Info

Publish Date
15 Apr 2021

Abstract

This study aims to analyze: (1) the influence of leadership on banking performance, (2) the effect of TQM practices on banking performance, (3) the influence of leadership and TQM on the performance of Islamic banking in Makassar City. This research is quantitative. The population of this research is all permanent employees in Islamic banks as many as 265 employees with a sample of 60 respondents. The data were collected using questionnaires and interviews, the sampling technique was simple random sampling, while the data analysis was carried out using multiple linear regression analysis. The results of the study at the 5% significance level indicate that: 1) leadership has a positive and significant effect on banking performance, as indicated by a regression coefficient of 0.234, sig 0.044. 2) TQM has a positive and significant effect on banking performance, this is indicated by the regression coefficient of 0.455, a sig value 0.000. 3) Leadership and TQM simultaneously have a positive and significant effect on the performance of Islamic banks in Makassar City where the coefficient of determination (R2) is 0.264 or 26.40%.

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Journal Info

Abbrev

jab

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Topik Administrasi Bisnis berkaitan dengan aspek apapun dari Manajemen Sumber Daya Manusia, Pengembangan Bisnis Berkelanjutan, Bauran Pemasaran, Manajemen Produksi, Manajemen Resiko, Keuangan dan Akuntansi termasuk, namun tidak terbatas pada topik berikut: • Keuangan Bisnis • Bisnis Sektor ...