<![CDATA[Data replication on a SAP system can use the Data Center and Disaster Recovery Center services using a Load Balancing or Failover system on a router device. Internal and external network disruptions may also occur which cannot be predicted which will disrupt the smooth running of business and data replication. For example network disruptions such as intermittent or downtime, but the Load Balancing or Failover function cannot run properly so that it interferes with the Oracle Data Guard (ODG) data replication function in the DC (Data Center) recovery system to the DRC (Disaster Recovery Center). Then the use of Robot Automation can minimize internet network disruptions in order to get a high Service Level Agreement (SLA) in accordance with a framework-based Service Delivery for Service Management, namely ITIL. To achieve a high SLA (Service Level Agreement), ITIL (IT Infrastructure Library) guidelines can be used as an IT framework with the ITSM (IT Services Management) framework. Robot Autmation is a program designed for automation that can be designed to handle malfunctions of internet network switching using WinAutomation. The results of work measurement using a questionnaire survey with limited participants in the Data Center work environment with the Beta testing method using a Likert scale calculation. Based on Beta testing, it can be concluded that the system built is easy to use, useful and can assist users in assisting operations quickly and precisely when there is network disruption both internal and external with an average success percentage of 78.4%.]]>
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