Jurnal Ilmiah Cakrawarti
Vol 6, No 2 (2023): Cakrawarti

PENGARUH HUMAN RELATION DAN SOLIDARITAS PEGAWAI TERHADAP KUALITAS PELAYANAN PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KABUPATEN DOMPU

Nihra, Nihra (Unknown)
Amirulmukminin, Amirulmukminin (Unknown)



Article Info

Publish Date
09 Aug 2023

Abstract

The key to providing better service quality is meeting or exceeding the expectations of the expected service. The way to be able to provide quality service is with employees who have high human relations and solidarity. This study aims to identify and analyze the influence of human relations and employee solidarity on service quality at the Dompu Regency Public Works and Spatial Planning Office. This research is an associative type by taking a Likert scale questionnaire as a research instrument. The study population was 519 with the number of samples taken as many as 126 employees of the Dompu Regency Public Works and Spatial Planning Office with PNS status. Determination of the sample was carried out by purposive sampling technique with the method of collecting observational data, questionnaires and ending with a literature study. Then the data were analyzed using validity, reliability, classic assumption test, multiple regression, correlation, determination and hypothesis testing consisting of t test and f test. The results of the study show that human relations and solidarity simultaneously influence the quality of service at the Dompu Regency Public Works and Spatial Planning Office.

Copyrights © 2023






Journal Info

Abbrev

cakrawarti

Publisher

Subject

Social Sciences

Description

Jurnal Ilmiah Cakrawarti is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary social and political issues: gender politics and identity, digital society and disruption, civil society ...