The main purpose of this review paper is to clarify the relationship between care cost, service quality, patient satisfaction, patient loyalty, and medication adherence. In addition, we tried to explore the impact of financial crisis on healthcare services.
The Journal of Innovation in Business and Economics (JIBE) is published by the Department of Economics and Business at University of Muhammadiyah Malang in 2017. Previously this journal was known as Jurnal Media Ekonomi that was initially published in 2000. In 2011 until 2016, this journal was ...