Economics and Digital Business Review
Vol. 4 No. 2 (2023): February - July

The Effect of Price and Quality on Customer Loyalty PT HM Sampoerna Tbk

Fauzan Yusuf (Administrasi Bisnis, Universitas Telkom)
Mahir Pradana (Administrasi Bisnis, Universitas Telkom)



Article Info

Publish Date
15 Jul 2023

Abstract

This study aims to analyze how the Effect of Price and Product Quality on Consumer Loyalty PT HM Sampoerna Tbk. This study uses a quantitative approach with descriptive and associative causal research types. The sampling technique in this study was respondents totaling 100 people with non-probability sampling techniques with purposive sampling methods. Data were analyzed by descriptive analysis and multiple linear regression analysis using IBM SPSS Version 25 software. Based on the results of descriptive analysis, the overall price variable is in a good category. The overall Product Quality variable is in a good category. As well as the overall Consumer Loyalty variable is in a good category. The results of multiple linear regression analysis on the effect of Price and Product Quality on Consumer Loyalty amounted to 68.1% and the remaining 31.9% were influenced by other variables that were not studied in this study.

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Journal Info

Abbrev

ecotal

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Economics and Digital Business Review, is published by STIE Amkop Makassar in 2020, with registered number ISSN : 2774-2563 (Online), is a peer-reviewed journal published Economics and Digital Business Review published two times a year (January & July) by STIE Amkop Makassar, It provides an academic ...