ONLINE SINGLE SUBMISSION IMPLEMENTATION: LESSONS LEARNED FROM DUREN SAWIT SUB-DISTRICT

Zahratus Syaifara (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung)
Simon Sumanjoyo Hutagalung (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung)
Ita Prihantika (Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Politik, Universitas Lampung, Indonesia)

Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara
Vol 7 No 2 (2023): SEPTEMBER 2023

The rapid development of technology causes government agencies engaged in public services to be able to adapt to technological developments in order to realize acceleration and ease in doing services. The online single submission system is a digital-based system for business licensing that has been implemented by UP PMPTSP Duren Sawit District in providing its services. This study uses qualitative descriptive methods with interview, observation, and documentation data collection techniques to obtain analysis and description related to the implementation of the online single submission system as a form of digital-based services in UP PMPTSP Duren Sawit sub-district by referring to the HOT-Fit model on the aspects of system implementation according to Yosuf et al., (2008), namely human, organization, and technology. The results of this study show that the implementation of the online single submission system as a form of digital-based services at UP PMPTSP Duren Sawit district is considered optimal, although there are still several things that must be considered related to the lack of socialization and training carried out, resulting in a lack of knowledge and understanding of system users on the use of the system, so that business actors are reluctant to register their businesses and the services provided. In assisting thonline single submission system, it is considered that there are still irregularities