<![CDATA[This research was motivated by the Covid-19 pandemic in Indonesia. In response to the Covid-19 pandemic, the government provides vaccine services for the public. However, this large-scale vaccination has resulted in uncontrolled patient arrivals due to the omnipresence of crowds. This gives rise to even wider spread of new corona virus cluster. The study employs queuing theory to analyze the average number of patient arrivals, the average of service quality, and the optimization of health workers deemed essential at the Tapen Health Center. This study is devoted to analyzing the queuing system and waiting time during vaccination at the health center. This study garners data obtained through interviews and direct observation with officers serving the Covid-19 vaccination. (The results of this study concluded that the queue model [M/M/2]:[FCFS/∞/∞] Tapen Health Center has provided optimal service that is able to serve an average of 7 to 17 people from 08.00-11.00 WIB.]]>
Copyrights © 2023
