Jurnal Indonesia Sosial Teknologi
Vol. 4 No. 9 (2023): Jurnal Indonesia Sosial Teknologi

Analysis Of The Effect Of Banking Programs On Customer Loyalty At Pt Bank Maybank Indonesia Jakarta

Rozi, Fahrur (Unknown)



Article Info

Publish Date
25 Sep 2023

Abstract

Bank Maybank Indonesia customers have a strong interest in depositing their funds into the bank. This research was conducted on customers of Bank Maybank Indonesia Jakarta branch. analyzing the relationship or influence of banking programs consisting of Maybank Gift (X1), Top Up Reward (X2), Cash Reward (X3), Maybank Interest-Free Mortgage (X4), Interest Bonus (X5), Arisan Retention (X6), and 100% Cash Back (X7) on Customer Loyalty (Y). This research uses multiple linear regression with data from the banking program. This study aimed to see the effect of banking programs on customer loyalty at PT Bank Maybank Indonesia Jakarta. this study uses multiple linear regression with primary data which is processed data that will be used as the results of this study. This study shows that the variables X1, X2, X5, and X7 have a significance value <0.05 which means that Maybank Gift (X1), Top Up Reward (X2), Interest Bonus (X5), and 100% Cash Back (X7) partially have a significant effect on the Customer Loyalty variable (Y).

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Journal Info

Abbrev

jist

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Indonesia Sosial Teknologi is a peer-reviewed academic journal and open access to social (Education, Economic, Law, Comunication, Management and Humaniora) and Technology . The journal is published monthly once by CV. Publikasi Indonesia. Jurnal Indonesia Sosial Teknologi provides a means for ...